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Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Return Policy

Whenever a problem arises with the item received, please ensure to contact us in good time by email to have it resolved. Customer satisfaction is our top priority. We always make an effort to achieve this and avoid any adverse feedback comments.

We are confident that you’ll get the results you’re expecting from our products.

And to show you just how confident we are, we’re giving you a

15 Day Money Back Guarantee

If the item you received doesn’t match the description in the original listing, or if it arrived faulty or damaged, you’re covered under the Telebidz.store Money Back Guarantee.

Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn’t solved at the end of those 3 days, you can ask us to step in and help.

Here’s what you need to do:

Step 1.

Once you received one of our products, you can test it for 15 full days. See how it works for you, pay attention to both short-term and long-term results…

Step 2.

If you’re not fully satisfied with the effects during the 15 day trial period, simply return the product and contact us to get your full refund.

For any questions about our return policy, please contact us via email.

Step 3.

Our team will make sure you get your money back without any hassle or questions asked.

*Please return item/s in the same condition and within 15 days of receiving them.

*Return shipping must be paid by buyer.

However, we appreciate it if you could tell us the reason you’re not satisfied with our product.

This is not mandatory, but it would help our team create more efficient products for you in the future. We strongly believe that constant improvement is the key to success and your feedback is greatly appreciated.

Contact us:

If however there are questions or you require further clarifications, please do not hesitate to contact us through the Telebidz.store messaging system. We will reply to you as soon as possible.

Please ensure that you agree with our payment and shipping policies and also other terms and conditions before bidding or purchasing.

Last Edited on April 19, 2019

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